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  • CAN MOCK-UPS BE DONE TO BETTER ILLUSTRATE A PAINTING ON A WALL?
    Yes. If you send me a photo of the wall that you're thinking about for the painting, I can send back a photo including the painting superimposed onto its location so you have a better idea of how it might look. (The photo needs to be a view straight on, not from an angle)
  • RETURNS
    Customer service is very important to me. In fairness, your purchase is expected to be final. If you are concerned about your artwork, please contact me right away so that I can help ensure you are completely satisfied. It is essential to look at all the photos of the artwork you wish to buy. I try hard to ensure the photos are the colours of the original artwork; however, even phones and other devices of the same company will display different colours. If you are in the London area, you can set an appointment to view the art.
  • HELP WITH PET PHOTOS
    After you choose the size of your Pet Portrait or Memory Frame I will pick the photo that best suits your portrait size/style; square, horizontal, or vertical. Please tell me if you have a favourite photo that you want me to use. Upload or email as many photos as you would like. Separate photos can be combined for portraits with two animals together.
  • IS THE PORTRAIT OF THE PET'S HEAD ONLY?
    Portraits are primarily of the heads only. Depending on the composition, especially with two pets in one portrait, part of the body may be shown. The quality of the finished portrait is the top priority.
  • LOGO IMAGE SHOWN ON THE PHOTOS OF THE PORTRAIT/MEMORY FRAMES
    The logo image on website and social media photos is a watermark displayed on the photos to protect the copyright of the images. Your hand painted portrait does not have a logo on it. I sign your painting and add the numbered day, month, and year.
  • SHIPPING
    CANADIAN SMALLER WORKS: Delivery services including well known companies with tracking. CANADIAN LARGER WORKS: Delivery services including well known companies with tracking. US SMALLER WORKS: Delivery services including well known companies with tracking.. US LARGER WORKS: Delivery services including well known companies with tracking. OTHER PARTS OF THE WORLD: Delivery services are available worldwide.
  • ARE SHIPPING COSTS INCLUDED IN THE PRICE OF THE ARTWORK?
    As a small business, for smaller artworks, portraits, and Memory Frames I split the cost of shipping with you. E.G., a fee of $10 for shipping of small works is typical. Shipping is added at checkout. I ship your artwork using a Canadian delivery company that offers first-rate service and pricing options anywhere in the world.
  • CAN I SHOP BY PHONE?
    Yes, you certainly can. I can tell you over the phone your options (e.g. for a Pet Portrait or Memory Frame) and help you upload your photos. Alternatively, if you can go to the product page to view the options, you can also call me and tell me what you would like to order or purchase. Payment would be handled by e-transfer.
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