Customer Care, Tips, and Terms & Conditions
Customer Care:
Jade Brown Creates owns and operates this website under the website provider WIX.
I am dedicated to excellent customer care and would like to assure you that you can feel safe placing your orders and making purchases here. Please ask me any questions you may have regarding my business practices.
The terms and conditions set forth on this website are legally binding regarding the use of all photos.
COPYRIGHT:
Copyright is designed to protect any creative work by artists and other creators. Only I (Jade Brown) have the right to edit, modify, make other use of, and distribute these photos. You must contact me if you wish to use a photo for something more than sharing it with a friend.
I retain the copyright of my artwork, even after your purchase.
FAIR USE:
is a legal principle in copyright law that allows the limited use of copyrighted work without permission, e.g., sharing a photo to show a friend, for news or educational purposes, or to comment on it.
YOUR PRIVACY:
PHOTOS OF A CLIENT'S HOME OR OFFICE INTERIOR:
As an artist, it is often helpful to share photos of your home or office interior when choosing the size and colour of an artwork.
I keep these photos in files. In the case of a fine art piece, to have a reference for a certain "before photo" of a room. I assure you that they languish in this file, where I add other people's photos alongside yours. I do clear out the oldest photos when the file gets too full.
MY STORAGE OF PHOTOS YOU MAY SEND ME:
If storing these photos makes you uncomfortable, I am more than happy to delete them once I have used them. Just add that note for me.
As a suggestion, you may want to "cut out," blur, or not send a photo you're uncertain about.
I care about people's comfort levels and am always available for a quick discussion. Use my CONTACT PAGE to reach me in any way that suits you.
Returns:
Customer service is very important to me. In the case of hand-painted artwork and custom handmade products, I provide numerous examples of the product and my work for you to assess; therefore, in fairness, your purchase is expected to be final. If you are concerned about your artwork or product, please contact me right away.
It is essential to look at all the photos of the piece you wish to buy. I try hard to ensure the photos are the colours of the original artwork; however, even phones and other devices of the same manufacturing company will display different colours. If you are in the London area, you can set an appointment to view the art if you prefer.
Communication will always be part of a purchase; I am happy to provide more photos and/or create a mock-up using the wall in your home or office to give you a better idea of how the artwork will look in your space.
Tips For Hanging Your Artwork:
I provide solid hanging systems for all the art pieces and also metal desk/table stands for small artworks. Please choose the correct nail or screw to use with the hanger to avoid the artwork falling off your wall.
ARTWORKS WITH WIRE AND D-RINGS:
Bigger artworks are supplied with braided wire (the heavier the painting, the heavier the wire) tied to traditional D-rings screwed to the artwork's back. Employ a handyman/woman to properly drill a hole and insert a plastic wall anchor with a sufficient screw to hold it in place. Heavier artwork typically should be hung using two or sometimes three wall anchors and screws.
For lighter-weight artwork, you should be able to use a picture hanger system that includes a nail that is secured to an attached metal hanger.
ARTWORKS WITH A BLACK METAL WALL HANGER WITH TEETH:
For small artworks and lightweight medium artworks, I provide a small black metal hanger with "teeth" and the appropriate nail. Hammer the nail (it has a larger head) downward toward the drywall. The nail head will sit perfectly between and behind the teeth.
I do not accept responsibility for an artwork falling off the wall unless I have employed someone to hang it for you.
That said, I am always available at an hourly rate to repair any damage to the artwork caused by a fall.
Privacy & Safety:
Every online seller uses third-party banking to verify payment. The WIX company, under which I operate this website, achieves the best privacy and business practices on my behalf. Under their suggestion, I chose to further protect personally identifiable information with an added layer of protection. You can be assured that I do nothing with your information.
IF YOU PROVIDE YOUR EMAIL ADDRESS:
If you provide your email address to sign up for a newsletter (as an example), I will do nothing else with it, meaning I will not sell it or send you Emojis at odd hours. (I need to sleep). I do nothing more than marvel at your kindness in signing up and hope that you, in turn, gain value. (I haven't quite yet set up my newsletter sign-up)
CONTACT AFTER A PURCHASE:
After a purchase, you will always be contacted to confirm that the transaction was completed successfully.
Payment Types Accepted on This Site:
- Credit / Debit Cards
- Offline Payments: Cash & Etransfers