SHIPPING & RETURNS
Shipping Policy
As a small business, your satisfaction is as important as creating a wonderful product. A $10 shipping fee will be added at checkout for small works.
I ship your artwork using a Canadian delivery company that offers first-rate service and pricing options.
You will always be provided with a tracking number.
You are welcome to pick up your art from my studio in London, ON.
Return & Exchange Policy
Customer service is paramount to me. In fairness, your purchase is expected to be final. If you are concerned about your artwork, please get in touch with me right away.
It is essential to look at all the photos of the artwork you wish to buy. I try hard to ensure the photos are the colours of the original artwork; however, even phones and other devices of the same company will display different colours. If you are in the London area, you can set an appointment to view the art.
Communication will always be part of a major fine art purchase; I am happy to provide more photos and create a mock-up using your home or office wall to better understand how the artwork will look in your space.
Portraits and Memory Frame Purchases
These are custom pieces; therefore, unfortunately, there is no exchange or refund. If you prefer to know the look of your pet's portrait before I paint it, I can provide a quick pencil sketch. As always, I do everything I can to ensure you are satisfied with your painting or Memory Frame. Please view my many examples of work for other clients.